Customer Service

Returns & Exchanges

Hottie.com.au hopes that you are happy with your purchase. Please note, hottie.com.au does not accept returns on any lingerie or silicon bra except as required by law. If you would like to exchange a brand new product from another department, please return the item, with the original packaging to:

Hottie.com.au
Exchange Department
PO Box 1002
Hamilton, QLD 4007
Australia

Please make certain to include a note with your Hottie username and e-mail address.

Payment Options

Direct Deposit

Direct Deposit is a simple way to transfer money directly into Hottie's bank account. The fastest way to do this is to transfer the money directly from your bank account (usually via online banking) into ours, using the BSB Number 066-103 and Hottie's Account Number 10183445.
For International customers our swift code is CTBAAU2S.
You may also walk into any Commonwealth Bank and make a deposit for free. For a small fee, any bank in the world should be able to deposit money into Hottie's bank account and your Hottie account will be credited immediately and your order shipped. For online banking, simply login to your banks website and choose the Pay Anyone feature. You will then be asked for our BSB Number and Hottie's Account Number and the amount to pay. Please also type your name in the memo section.

BPay

BPay is another way to electronically transfer funds from your account to Hottie's account. After you have confirmed your order, you will be given Hottie's Biller Code 201897and a Reference Number.  Please type your name in the memo section.

Credit Card

When you choose the Credit Card payment option, a drop down box appears that allows you to select Visa,Bank Card or MasterCard. When you confirm your order, Hottie.com.au will redirect you to the secure Commonwealth Bank CommWeb website. CommWeb automatically fills in the amount of your order. When you provide your Credit Card details and click the pay button, it will give you an approval number for your payment and then redirect you back to the Hottie website. Hottie.com.au will be notified immediately and we will ship your order.