Shipping Information

How much will it cost to ship my order?

All orders shipped to an Australian address cost - $3 [1-7 day delivery].
All orders shipped to a New Zealand address cost - $6 [2-5 day delivery].
Any order that is shipped to an international address costs -  $15 [4-10 day delivery].

The only exception to this standard flat rate is: if an international order has more than 1 pair of sheepskin boots/slippers; each extra pair of boots/slippers incurs an additional $15.00 postage fee.

Over-night delivery in Australia

Hottie is committed to meeting your last-minute dealines, therefore, we offer over-night delivery for $10. Hottie.com.au uses Express Post to deliver ASAP. Please place your order prior to 4.30pm Australian Eastern Standard Time Monday - Thursday or for Monday delivery place your order on Friday prior to 4.30pm Australian Eastern Standard Time.

For over-night delivery, please pay via Credit Card, PayIt@Post or use Hottie Dollars, BPay and DirectDeposit generally take 24 hours to clear. If you need help or have a special request, please contact Customer Service on live chat (click on the photo of the woman with the phone that is located in the toolbar on the top of the screen) or at CustomerService@hottie.com.au or at 1300-HOTTIE [468843] or via fax at +61 7 3268 4343.

International express delivery?

The best way to organise FAST delivery is to contact Customer Service at CustomerService@hottie.com.au or via fax at +61 7 3268 4343.

Who will deliver my package?

Hottie.com.au uses Australia Post for all of our deliveries: domestic, international and over-night, unless a customer makes a special request to use a different courier

What is Hottie's shipping schedule?

You may place your order at any time, 24 hours a day, 7 days a week:  Orders completed prior to 4pm Australian Eastern Standard Time Monday-Saturday will be shipped the same day.  Orders made on Sunday or on a Public Holiday will be mailed in the morning on the next business day.

How long will it take to get my shipment?

t depends on your payment method and your location. As soon as we receive your payment, we send your purchase. Visa, Bank Card, MasterCard, American Express and Hottie Dollars are credited immediately; therefore, Hottie is able to send your purchase ASAP. Pay-It-At-Post also notifies Hottie as soon as you make your payment so we are able to post your order ASAP. Direct Deposit and BPay: as soon as our account is credited, your purchase is sent out. These methods often take 24 hours to clear, so if you need help or have a special request, please contact Customer Service on live chat (click on the photo of the woman with the phone that is located in the toolbar at the top of the screen) or at CustomerService@hottie.com.au or at 1300-HOTTIE [468843].

Hottie’s Distribution Centre is in Eagle Farm, Brisbane, near the Brisbane Airport. Please look at the Australia Post website if you would like to check exact delivery schedules at http://www.auspost.com.au.